Yes, that really is my social security number. I put it here because
I am that confident that our system works. However, you should protect
your social security number and do not share it unless necessary.
Our job is to protect your good name. As a consumer, you have rights
that allow you to take more control over who uses your identity and how
they use it. We do the mechanics, the details if you will, to enforce
those rights. And we stand behind our service with our $1,000,000
Service Guarantee. We charge $10 per month to do it.
Some of what we do, you can do yourself for free. The difference is
that the only thing we think about is how to protect your Identity.
Think of it this way: all of us can change our own oil, but most of us
have it done by specialists. We'd like to think that what we do is more
complicated than changing oil, but you get the idea.
Here's what we do:
First, we ask the credit bureaus to set fraud
alerts on your behalf. Usually, this is done through our automated
systems and the alerts are set within an hour. From time to time there
may be a hitch and we have to do the first one manually, usually
because they have a different address on file for you. If this happens,
we'll tell you right away and do what needs to be done to get the
alerts set. (In case you're wondering, we don't charge anything more
for this and our Total Service Guarantee is still in effect from day
Second, unless your circumstances change and you
tell us not to, every 90 days or so we ask the credit bureaus to do it
again. You can do this for free if you'd prefer, but we make sure it
gets done and that it gets done right. That's where the oil change
analogy we were talking about kicks in.
Third, we request that your name be removed from
pre-approved credit card and junk mail lists and we keep making the
requests as they expire. Statistics show that this is one of the most
common ways that thieves hijack identities. Plus, all that mail is just
so irritating. Many of our members tell us that this alone is worth the
price. If you are a do-it-yourselfer, you can do this for free, but why
not let us do it for you?
Fourth, we order your free credit reports on your
behalf from the major credit bureaus and they are sent directly to you.
We do this every year. You can also do this yourself for free (Pennzoil
Fifth, hassling with lost or stolen wallets is no
longer a problem with WalletLock™. If ever your wallet goes missing,
just give us a call - anytime, anywhere - and a WalletLock specialist
will help you contact each credit card, bank or document issuing
company, cancel your affected accounts and complete the paperwork and
steps necessary to replace your lost documents*, including your
credit/debit cards, driver's license, social security card, insurance
cards, checkbook - even travelers checks - at no additional cost.
Last, but certainly not least: If your Identity is
stolen while you are a member of LifeLock, we're going to do whatever
it takes to recover your good name. If you need lawyers, we're going to
hire the best we can find. If you need investigators, accountants, case
managers, whatever, they're yours. If you lose money as a result of the
theft, we're going to give it back to you.
We will do whatever it takes to help you recover your good name and we will spend up to $1,000,000 to do it.
We don't think you will see a guarantee like this anywhere else from
any other company. If you do, let us know because we'd like to do
business with them. There isn't much fine print in our Guarantee.
If you have a reason to think that you will become a victim of
Identity Theft, we can help you stop looking over your shoulder,
because we've got your back.
*Pictures, cash and other monies are
excluded. Member is responsible for all applicable fees charged by
document issuing companies to replace lost or stolen documents.
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